C29 City E-bike

Our warranty covers all new e-bike manufacturing defects for 2-year from the date of purchase. If it meets the maintenance standards, we will repair your electric bike and bear all related parts, costs, and labor costs. If you need repairs or the parts are not covered by our warranty, please let us know and we will try our best to help-usually we can diagnose the problem and send you paid replacement parts. If your bike needs to be returned for repair, we will work with you to minimize the cost and workload.

We provide free delivery service for electric bicycles, and all taxes and fees are covered by Duotts. Our bicycles will be shipped from our warehouse in Poland, typically within 1-2 business days (excluding pre-orders). The delivery time is estimated to be 3-7 business days, depending on your location. Please note that accessories and parts are not included.

We have a 30-day return policy, which means you have 30 days from the date of receiving the product to apply for a return.

If the product affects the normal use of the bike within the return period, we will accept the return and issue a refund; if there is a minor defect, we will offer appropriate compensation and provide replacement parts.

Duotts does not cover the customer's return shipping cost.